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Trial and existing offers

The current offer gives eligible new accounts a full 14-day free trial to evaluate the Service before paid access. Review the trial end date, billing authorization and cancellation deadline when signing up. Starting a trial authorizes a paid charge only under the billing terms you expressly accept; the trial is not a waiver of mandatory refund or other statutory rights.

A previous customer agreement, promotional guarantee or custom contract remains governed by the terms accepted for that offer unless a change is validly agreed. Contact support if you are unsure which terms apply to your account.

Monthly subscriptions

Paid monthly plan fees are non-refundable. Once an authorized paid period starts, cancellation, non-use, unused time or dissatisfaction with results does not qualify for a refund or pro-rated credit, subject to the exceptions below.

• Cancel from billing settings without a cancellation fee to stop future renewals.
• Access continues through the end of the paid period; cancellation does not refund that period.
• Cancel before the disclosed renewal or trial deadline to avoid the next authorized charge. Contact support if billing controls are unavailable.
• If you were charged by mistake, contact support. Refunds for mistaken charges are processed within 3 business days.

Annual subscriptions

Paid annual plan fees are non-refundable for offers accepted under this revised policy. Canceling stops the next renewal but does not produce a refund or pro-rated credit for unused months, subject to mandatory remedies and your accepted agreement.

Existing annual agreements: if your previously accepted subscription includes pro-rated refund rights, those rights remain. Under the existing pro-rated terms, unused months are refunded after charging used time at the monthly-equivalent rate and adjusting the annual discount; those refunds are processed within 5 business days. This revision does not remove those rights retrospectively.

Creative credits, top-ups and workspace add-ons

Credit top-up purchases are non-refundable. When offered and purchased under this policy, top-up credits are not redeemable for cash, and unused credits are not refunded because of cancellation, non-use or a change of mind. Required legal remedies, billing-error corrections and more favorable accepted terms remain available.

The new creative-credit wallet, top-ups, auto-refill and additional-workspace purchasing are planned, not currently a live purchase offer. Preview balances, quantities and prices do not create a charge, purchase, expiry date or existing entitlement.

Before a purchase is offered, its terms must clearly state the no-refund policy, price and quantity, workspace, reset or expiry rules, rollover restrictions, any active-subscription requirement, and cancellation effects. No proposed 90-day expiry or no-rollover rule applies to an existing customer merely because it appears in a review preview. Additional-workspace charges and any separate service scope must be disclosed in their accepted offer.

For the proposed generation service, confirmed failed jobs with no usable output are intended to restore the customer credits consumed by that job. Credit restoration is not a cash refund; the no-refund rule does not remove applicable failed-job protection. This protection is not yet a verified live wallet feature. A pending or timed-out job needs reconciliation before it is treated as failed; contact support with the job identifier rather than repeatedly submitting it. A change of creative preference is not automatically a technical failure.

Optional auto-refill, if offered, needs separate express opt-in and an agreed monthly spending cap; a one-time top-up is not recurring authorization. Disabling future refill does not itself reverse a completed purchase.

Human ad management and custom plans

The plan-fee policy also applies when an accepted plan includes human ad management, subject to its agreed terms and mandatory rights. It does not excuse work Omesta has expressly committed to deliver. Starter, Growth and Scale have no sales commission. A separately accepted custom plan uses an agreed base fee plus a 10% commission on net collected revenue from Omesta-attributed sales, excluding sales tax and adjusting for refunds and chargebacks. Commission adjustments for refunded or reversed customer sales are separate from the no-refund rule for plan fees and credit purchases. See Custom plans and sales commissions for calculation and written-agreement requirements.

Exceptions and billing errors

• The no-refund policy does not limit refunds or other remedies required by law, or correction of mistaken, duplicate or unauthorized charges.
• More favorable refund rights in an applicable accepted agreement or promotional guarantee remain in effect.
• For an eligible subscription refund request, the existing 60-day request period applies only to the extent consistent with your accepted terms and applicable rights; it does not create a general right to a discretionary refund or shorten a statutory deadline.
• Third-party charges, including advertising spend and platform fees, are not refunded by Omesta; rights concerning those charges must be addressed with the relevant provider.

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