Data Deletion

Depending on your use, records can include account information, credentials, advertising reports, tracking and identity matches, customer/booking records, event rosters, check-ins, communications and logs. Enabled dashboard tools can also hold team invitations, chat messages, briefs, brand or media assets, generated outputs, action proposals and job or usage records. Some records contain readable names and contact details; not all personal information is hashed. See the Privacy Policy.

Use Dashboard → Integrations, or the equivalent Apps connection controls when available in your dashboard, to disconnect a provider, and remove Omesta in the provider’s connected-app settings where applicable. Confirm that the disconnect and provider revocation both succeeded; one is not proof of the other. Stop installed scripts, independent webhooks or external automations as needed. A preview control is not confirmation that a live connection has been revoked.

Disconnecting does not automatically delete historical reports, rosters, identity records or logs, reverse campaign actions or recall previously delivered data. Disabling campaign Autopilot alone does not stop every other integration flow.

Email support@omestasystems.com with the subject “Delete my data”. Include the relevant account, business or event and enough detail to locate the records. You do not need an Omesta account to ask. Do not send passwords, full payment details or unnecessary identity documents.

We may need proportionate verification of identity or authority. If we process an organization’s records on its behalf, we may coordinate with that organization; you can also contact it directly. Authorized agents should identify whose request they represent.

We must assess the request under applicable law and agreements and explain completion, any permitted exception or a refusal and available review route. Applicable request deadlines and previously accepted deletion commitments remain relevant; an implementation gap does not cancel them. See Privacy requests and choices.

Account deletion removes the authentication user and records linked by configured database cascades. Targeted tracking deletion handles matching tracking events and their linked attribution and journey records. Restriction evidence is kept separately and requires an appropriate, limited retention period. Neither operation alone verifies erasure of every derived identity, roster, log, backup, file or provider copy.

Request confirmation of the records covered, any remaining data and applicable retention requirements. Data delivered to an advertising platform or another independent recipient is also subject to that recipient’s controls. Where applicable, we must assist or communicate deletion requests as required; external processing does not remove those obligations.

Removing a team member, closing a chat, canceling a creative job or deleting an item from a library is not, by itself, verified deletion of associated messages, source assets, outputs, usage or billing records, logs or provider copies. Identify the workspace, conversation or job concerned in your request. Legally required billing or dispute records may need separate handling; we will explain any applicable exception rather than assume all records can be kept indefinitely.

If you connected through an Omesta Connect partner, include the partner’s name and the business or email used there. Contact us even if you cannot sign in to Omesta. To ask us to reconsider a refusal, reply “Privacy appeal”. You may also contact the relevant regulator where applicable. Omesta Systems LLC’s mailing address is 5830 E 2nd St, Ste 7000 #33555, Casper, WY 82609, United States.